AdaLipa Terms of Service

AdaLipa is an electronic fee payment solution which enables parents/ students/ guardians to pay academic institutions in Tanzania via cashless channels namely: TigoPesa, Vodacom M-Pesa, Airtel Money, or Halopesa.
To enable the CLIENT to collect fees in a more efficient and well comprehensive manner via AdaLipa and mobile money platforms;
To enable the CLIENT to send customized SMS notifications to the payers and payees at any point in time i.e. Fee reminders
To enable the CLIENT to do timely and accurate reconciliation of the payments made in his favor for this particular category. This includes timely identification of payees;
To minimize the risk of security infringement in areas where there is a big amount of cash in hand.
Provision of the AdaLipa web platform to the administrators;
Conduct System Setup, Hosting;
Handle the updating and maintenance of the system whenever necessary;
Ensure availability of the systems at all times;
Provision of training, from time to time, to the CLIENT on how to use system and its associated capabilities; the training will only be charged if the SP Personnel will be required to travel to the client’s premises.
Keep the confidentiality of CLIENT by not exposing or passing over the information to any third party;
Provision of technical support, via email and telephone, to ensure that the CLIENT receives adequate support responses to any questions and problems within twelve (12) working hours
Assuring deposits are done accordingly within the specified and agreed time; any changes/obstacles should be communicated prior. The settlement can take up to 3 working days depending on the third parties (Mobile Network Operators and Banking Institutions)
The CLIENT shall facilitate the enabling environment to ensure that the SP delivers the necessary services as per agreement. This includes making available himself/herself for the discussion relating to this agreement;
The CLIENT should be responsible for appointing personnel (s) who will be allowed to operate the system at any time after provision;
The CLIENT shall be responsible for assigning credentials to the personnel (s) responsible for the disbursement and account top up;
The client shall transfer the collected amount on specific schedule to the bank account.
Below are the charges per the transaction tariff band
Transaction Type Charge (TShs)
Account Creation/ Configuration (Once Off) 250,000
Collection TXN (Inbound) 1,000
Withdrawal TXN 5,000
Either party, at any time, shall not make use or communicate any of the business confidential information or any part of the Systems to any unauthorized person or third party personnel.
Each party will be responsible to the appropriate Authorities for the payment of Tax on Income and payment of any duties, fees, levies and other imposition imposed on any amount realised or spent in a course of executing this agreement.
Either party shall not accept, on behalf of another party, benefit or any trade commission, discount or similar payment in connection with activities pursuant to this Agreement or the discharge of duties hereunder.
Either party shall not engage in any business or professional activities, directly or indirectly, that would lead to conflict of interest with the activities assigned under this Agreement.
In an event of over 90 days inactivity the user account will be deactivated upon prior communication – The user will be prompted to initiate a new registration upon joining AdaLipa again.
In case of events that are unpredictable, unforeseeable, irresistible and beyond THE PARTIES control, shall include but not limited to acts of God, acts or regulations of any government or supranational authority, war or national emergency, accident, fire, strikes, lock-outs, industrial disputes or epidemics.
While carrying out the obligations underlined in this agreement and the related ones, the SP shall act at all times in a manner befitting his relationship with the CLIENT and shall not engage in any activity that is incompatible therewith.
All rights including title copyrights patent rights and all other rights of whatsoever nature in any material produced under the provisions of this contract shall be vested to the SP.
This agreement shall be interpreted in English.
The construction, validity and performance of this agreement shall be governed and construed under the laws of the United Republic of Tanzania. For all matters arising under, out of or in connection with this Agreement the parties shall submit to the exclusive jurisdiction of the courts of the United Republic of Tanzania.

Last updated: January 16th, 2019